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Your full-service relationship-building solution

Balance Concierge’s turnkey onsite concierge service runs seamlessly, as a department, for you by the concierge specialist team we hire, train, and manage specifically for your organization. You can offer, through our team, a highly personalized experience at several levels of integration to your employees, providers, administrators and/or patients, guests and customers. We will support the entire concierge process from receiving and performing a user’s request for services to accepting delivery of any third party services and handling user questions and comments. Having our dedicated team onsite as ambassadors of your brand at your main facility allows for the building of trusting face-to-face relationships. 

Your Balance Concierge services can be located wherever you choose. We have found success with our teams being located in the crossroads of medical center traffic as well as in easy to find office spaces. Regardless of physical location within your facility, you will have access to our onsite team in person, by phone and via email during agreed upon hours. Access to your custom Web-based portal driven by our unique eBalance ExperienceTM software will be available to you and your team anytime, anywhere.

Our eBalance Experience portal is a software solution that is especially beneficial for helping you support your remote team members, off campus affiliates and satellite clinic team members. They can access many of the concierge services offered even though they do not often visit your main facility.

Customized to meet your unique needs

Your program’s components and engagement services will be customized to fit your unique needs and budget. In addition to onsite concierge specialists and access to our proprietary management software with mobile or desktop availability you will also enjoy access to Balance Concierge’s:

  • Recommended program policies and procedures,
  • Onsite implementation best practices,
  • Local and national vendor relationships and discounts,
  • Internal marketing initiatives in partnership with your communications team, and
  • Customized real-time reports and satisfaction surveys for your human resource, patient services and administrative teams.

Management of all operational aspects of your program is included in Balance’s fully integrated concierge approach, along with the employment, insurances, management and ongoing training of our concierge specialists integrated within your organization.

We handle all of the details while you enjoy the benefits of more satisfied patients/guests/customers and a more engaged, positive and productive workforce.

Launching is easy with our comprehensive guidance

At Balance Concierge, we ensure all bases are covered by using a proven Implementation Plan. We’ve developed best practices to facilitate a smooth launch of your custom branded program covering everything from facilities, security and IT to human resources, marketing and more! Because we have nearly a decade of experience in establishing and managing turnkey concierge departments – and have many years of healthcare system administration prior to starting Balance Concierge – we understand that integration of a new department can be complex. The guide we have developed simplifies the process for all involved.

eBalance ExperienceTM software is at our core

No matter where your users are - at work, at home or traveling – Balance Concierge’s software allows individuals to log onto your organization-branded portal 24/7 and ask for assistance. Users praise it’s intuitive and easy-to-use design, especially appreciating the convenient single sign-on password access from your intranet or from their favorite web browser. Your concierge program’s portal is a full-featured, anytime-anywhere resource, providing a wide variety of services and amenities all by itself, including:

  • A wide variety of discounts for products and services from local and national vendors
  • Peer-to-peer and manager-to-team member recognition tools
  • Community-building story and testimonial submission platform
  • Personal event/meeting reminders and online personal calendars
  • An organizational calendar helping to promote internal and local events
  • Local weather, traffic, and directions information
  • Event planning tools
  • Classified ads (an "internal Craig's List") and/or links to a private Facebook Swap ‘n Shop page just for your team
  • Virtual bulletin boards, newsletters, an online retail shop and other features as desired

The concierge specialist answering the requests whether they are for someone onsite or off-site is a real person dedicated to your organization who will only attend to the needs of your staff, providers, patients and guests. Requests can be anything from making travel arrangements, ordering flowers for a loved one, or finding a nearby day care center to many other services. Click here for a more comprehensive list of popular requests.

On the back end of eBalance Experience, your software license will provide several valuable real-time management reports covering utilization, vendors and the specific platform features included in your customized program. Analyzing these key performance indicators is helpful for successful program operations and measurement.

And, while we measure as much as possible through the tracking of data and interactions with your team, our clients report that the really meaningful program outcomes surface in satisfaction and engagement surveys, productivity reports and overall improved cultural attitudes and behaviors.

Additional convenience and information is available in our mobile app

Our new Hospital TIESTM [Together In Everyday Success] mobile app is an option you can add onto your program. It is valuable especially to those team members who are often traveling between facilities or working in areas without frequent access to a desktop or laptop computer. While our eBalance Experience portal is responsive and available on mobile devices, some users like the format of an app. Plus, the app offers you expanded opportunities to communicate important messages to your team and share curated content on topics related to balancing work, life and well-being. We can also add topics unique to you goals.

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Find your best solution

Contact us today for a short demo and discussion about which of our high touch, high tech, high value customized concierge program services is best for you.

Find Your Balance Solution

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